Frequently asked questions

Setting up

How long does setup take?

About five minutes. Pick a template, choose your products, add the block to your theme. The dashboard shows a three-step checklist and tells you which step is still missing.

Do I have to edit my theme's code?

No. The widget is added as a block from the theme editor, in two clicks. It changes no file and leaves nothing behind if you uninstall the app.

The widget does not show on my product page

Three causes, in order of frequency:

• The block is not on the product template of your published theme. Adding it to a draft theme has no effect on the live store.
• The bundle is inactive. An inactive bundle shows nothing and discounts nothing.
• The product is sold out. The widget does not appear on an unavailable product, so it never promises a discount nobody can take.

Which themes are supported?

Every theme that supports app blocks, which covers all recent themes in the Shopify Theme Store. If your theme puts something unusual in the same place, a setting lets you keep your original buy buttons.

Offers and discounts

What kinds of offer can I build?

• Quantity breaks — buy 2 save 10%, buy 3 save 15%, and so on
• Next-item discounts — the first at full price, the second at -30%
• Buy one get one — repeating for every pair

Each can be a percentage or a fixed amount, applied to every item or only to the extra ones.

Does the discount really apply, or is it just displayed?

It applies. A Shopify Function calculates the reduction at checkout, so the shopper pays exactly what the widget promised. No discount code to enter, no surprise at the last step.

Can a shopper mix sizes or colours?

Yes. On a tier of three they pick three sizes or three colours. Quantities are counted per product rather than per cart line, so they still reach the tier — a case many apps miss.

Can I apply one offer to a whole collection?

Yes. Add the collection to the bundle and every product in it inherits the offer, including products you add later. Products already claimed by another bundle are left alone.

Do the discounts stack with my other promotions?

They combine with order and shipping discounts, but not with another product discount — Shopify applies only one and does not say which. The app's dashboard warns you when it detects another automatic discount that could take precedence over your tiers.

Can I schedule an offer?

Not yet. Bundles are switched on and off manually. Scheduling is on the roadmap; write to us if it matters to you, it moves priorities.

Your theme

My buy buttons disappeared

That is deliberate, and reversible. The widget hides your theme's buy buttons on the products it covers, so the product page offers one clear choice instead of three competing ones. A product without an offer keeps its own buttons untouched.

To turn it off: theme editor, Redjam Bundles block, uncheck Hide the theme's buy buttons.

Can I change the widget's colours?

Yes — colours, corner radius, list or grid layout, and every line of text shown to the shopper, all from the theme editor. Nothing requires code.

Will it slow my store down?

No. Offers are rendered with the page from Shopify's own product data. There is no loading spinner, no request to our servers from your storefront, and no effect on your speed score.

Billing

Is the free plan really free?

Yes, on any store — not only a development store. One active bundle, no time limit, no card required.

What happens if I stop paying?

Your bundles keep working. The free plan limits how many bundles you can create, not access to the ones already running.

How do I change plan or cancel?

From the app's Plan page, or from your Shopify admin. Billing is handled by Shopify and appears on your Shopify invoice.

Data and privacy

What does the app read from my store?

Products, collections and discounts, to create and apply the offers. It does not read orders, customer accounts or payment data, and does not request the Shopify permissions that would allow it.

What happens to my data if I uninstall?

Your session is deleted immediately. Shopify notifies us 48 hours later and all of your bundles and offers are erased. Details in the privacy policy.